THE EDIT HOUSE by EL Brand — Shipping Policy
Effective November 3, 2026
Where we ship
We currently accept shipping orders to eligible addresses in the United States only. International shipping is not available. Availability may vary by item and destination. If a supplier cannot fulfill your order to your address, we will contact you and refund any unfulfilled items.
How your order ships
We work with dropshipping suppliers who ship products directly to you. Items in the same order may come from different suppliers, ship from different locations, and arrive in separate packages on different dates. A supplier may be located outside the United States even though we sell only to U.S. customers. THE EDIT HOUSE by EL Brand remains your point of contact for order questions.
Processing and delivery estimates
Processing time is the time a supplier needs to prepare an order before dispatch. Transit time starts after dispatch. Total delivery time includes both. Estimates vary by item, supplier, destination, and carrier. Review any item-specific estimates provided before purchasing, and contact us if you need an item by a particular date. Business-day estimates exclude weekends and applicable holidays. We do not offer a storewide guaranteed arrival date or expedited service unless specifically stated for your order.
Shipping charges
Standard U.S. shipping is $9.99 per order. Orders with a merchandise subtotal of $100 or more before discounts and tax qualify for free standard U.S. shipping. The shipping charge displayed at checkout is the amount you pay for shipping. Any additional delivery charge must be disclosed before you complete your purchase; we will not add an undisclosed shipping charge afterward.
Tracking and separate packages
We will share tracking details when they become available from the supplier or carrier. An order with multiple packages may have separate tracking numbers. A tracking number may take time to show its first carrier scan.
Delays and unavailable items
If we cannot ship within the timeframe stated at purchase, or within 30 days when no shipment timeframe was provided, we will notify you and offer the choice to agree to a delay or cancel the unshipped items for a prompt refund, as required by applicable law. We will not treat a general statement about possible delays as permission to hold an order indefinitely. If an item cannot be supplied, we will cancel and refund that item.
Address changes and delivery problems
Please check your delivery address carefully before ordering. Contact us promptly about corrections; we cannot guarantee changes once an order is being processed or has shipped. If tracking shows a delivery problem, a package is missing, or an item arrives damaged, contact us so we can help investigate and resolve it. A carrier’s delivery scan does not automatically close your claim.
Returns
Our Returns & Refunds Policy explains return eligibility, the 14-day return-request window, return shipping costs, and refunds.
Contact
Info@theedithousebyelbrand.com
314.266.9096
Please include your order number.